AULISEA ◦ MODERN FEMININITY, REDEFINED
FREQUENTLY
ASKED QUESTIONS
Everything you need to know.
If you still have questions, our team is always here to help.
SHIPPING & DELIVERY
How long does shipping take?
Orders are processed within 1–3 business days. Estimated delivery is 7–15 business days, depending on your destination. Delivery times may vary during holidays or peak periods.
Do you offer free shipping?
Yes. We provide free worldwide shipping on every order, with no minimum purchase required.
Which countries do you ship to?
We ship worldwide. If your country is available at checkout, we can deliver your order there.
Will I receive a tracking number?
Yes. Once your order ships, we will email you a tracking link. Please allow up to 48 hours for tracking updates to appear.
What if my order is delayed?
Occasional carrier or customs delays can occur. If your tracking has not updated for several business days, contact our support team and we will investigate.
RETURNS & EXCHANGES
What is your return policy?
You may request a return within 30 days of delivery. Items must be unworn, unwashed and returned with their original tags and packaging.
How do I start a return or exchange?
Contact our support team with your order number and the item you wish to return. We will provide the return instructions and return address.
Do you offer refunds?
Approved returns are refunded to the original payment method after inspection. Original expedited shipping charges, if any, are non-refundable.
How long does it take to process a return?
Please allow 5–10 business days after your return reaches us. Your bank may need additional time to post the refund.
Can I exchange an item for a different size?
Yes, subject to availability. Contact us within 30 days of delivery and we will help arrange the correct size.
ORDERS & PAYMENTS
Can I change or cancel my order?
Contact us as soon as possible. We can only change or cancel an order before it enters processing or ships.
What payment methods do you accept?
We accept the major payment methods displayed at checkout, including leading credit cards and supported digital wallets.
Is my payment information secure?
Yes. Checkout is encrypted and your payment details are processed securely by trusted payment providers.
Why was my payment declined?
Check your billing details and available funds, then try again. Your bank may also require authorization for an international or online transaction.
Where can I find my order number?
Your order number appears in the confirmation email sent after checkout. If you cannot find it, check your spam folder or contact us.
PRODUCT INFORMATION
Are product colors true to the photos?
We aim to show colors accurately, but they may vary slightly because of lighting, photography and screen settings.
Will sold-out products be restocked?
Selected styles may return. Join our email list or check the product page for restock updates.
Where are your products made?
Our collections are produced by selected manufacturing partners. Country of origin may vary by item and is shown where required.
How can I check product availability?
Available sizes and colors are shown on each product page. An option marked sold out is currently unavailable.
CARE & SIZE GUIDE
How do I choose the right size?
Use the size guide on the product page and compare the listed measurements with a similar item you already own.
What if I am between sizes?
For a more relaxed fit, choose the larger size. For fitted or compression styles, review the product notes before ordering.
How should I wash my items?
Follow the care label. In general, wash in cold water on a gentle cycle with similar colors and avoid harsh bleach.
Can I tumble dry my activewear?
Air drying is recommended to preserve stretch, shape and color. If the care label permits tumble drying, use a low temperature.
GENERAL QUESTIONS
How can I contact customer support?
Use our Contact Us page
When will customer support reply?
We normally reply within 1–2 business days. Response times may be slightly longer during holidays and promotions.
Do you offer discount codes?
From time to time, we share special offers with our email subscribers. Only one discount code can normally be used per order.
Can I buy a gift card?
If gift cards are currently available, they will appear in our online store and can be delivered electronically.
How do I subscribe or unsubscribe from emails?
Subscribe through the form on this page. To unsubscribe, use the link at the bottom of any marketing email.